Engineers Guild

Embedded Designing Solutions

Shipping and Payment Info

ENGINEERS GUILD appreciates your support to our company and we are delighted to be at your service! Please read the instructions below about our Shipping information. If you have any questions or concerns, please feel free to contact us. Thanks for your attention and patience!


Shipping method

Engineers Guild ships from Peshawar to all parts of the Pakistan. We currently provide three different shipping methods. They are TCS, Leopard and Pakistan Post.


We strongly encourage using a traceable shipping method (TCS/Leopard). Please pay attention to below rules if you chose one of the corresponding methods.



    • TCS: There are some places which are remote for DHL shipping. If it happens to be your address, we will inform you by email about it. Additionally, for some remote place TCS charge special service charges. Customers will be responsible for those extra charges and had to pay beforehand.


    • Leopard: Leopard also has remote area for some Pakistani addresses. Additionally, you can check it by yourself here if you have any doubts. If such things happen, we will also inform you via email. We will apply Leopard rules to customers when we are charged by Leopard according to Leapord official website for additional charges.


    • Pakistan Post: We are not responsible for delay, loss or damage stemming from shipments sent to an incorrect, invalid address or a correct address if you chose to have your parcel shipped via Pakistan Post.


    • Orders may end up being returned or abandoned or ruined for various reasons including: non-payment of tariffs, clearance delay, incorrect address, unclaimed at post office, etc. If a package is returned or failed to deliver, the customer will be contacted. The customer  will have to pay for re-shipping fee as well as returning shipping fee when it's returned. We try our best to assist customers when such situation happens. However, we are not accountable for the above mentioned cases.


Shipping time

The shipping time differs from each other, which is based on the shipping method. It normally takes around 4-5 business days for TCS/Leopard to arrive at its destination. For Pakistan Post, it normally takes around 7-15 business days. However, the shipping time of Pakistan Post can be greatly influenced in the light of following things, such as extreme weather, post office delay, clearance, local protest etc. At this moment, we are incapable of guaranteeing a timely delivery, but we will perform the best on our side.


Shipping Charge

The shipping charges for your parcel can vary from region to region and by the weight of your order. Moreover, it does not include clearance duties and taxes in the designated city since that varies from a number of parameters. Actual shipping charges are calculated during the checkout process (But any extra charges laid by the courier company at the time of shipping will be added to the total sum and will be charged from customer before shipping). For an estimate before checkout, please add the items you intend to order to your cart. After filling in your details, please click "CHECKOUT" from the shopping cart page. This will provide a cost estimates for the shipping methods available to your selected destination.


Address confirmation

After you submit an order in our store, our system will automatically generate a confirmation email, which is to confirm your delivery address and purchase of your order along with an order number. If we don’t receive any address change information from you, we will ship your order in accordance with this delivery address. Please notify us any address changes before your order is marked as “SHIPPED” in order to avoid parcel losses or some other troubles.


Order processing

Engineers Guild makes no guarantee of same-day delivery. Please allow us for around 7-14 business days to process your order. You can check order status by logging into your account, and once your order is posted, you will receive an email or two with any tracking information available.


Any of the following status might be shown in your order account:



    • Canceled - it means your order is called off.
    • Shipped - it means your order has been Shipped.
    • Delivered - it means your order has been delivered and reached to you.
    • On Hold - it means your order is to be determined.
    • Pending - it means your order is not paid.
    • Chargeable - it means your payment pending / failed.
    • Accepted - it means your payment is received and order is accepted.
    • Queued - it means your is in manufacturing phase.
    • Processing - it means your order is under process.
    • Will not Deliver - it means either this deal is suspicious or their is other reason which prohibits the delivery.

Reception

With standard courier practice, you check the contents of your parcel before signing for your goods. If you do not, we will not be liable for any damage that may have occurred in transit.

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