ENGINEERS GUILD guarantees to replace faulty goods within 30 days from the day customers receive it.
Customers have to agree to pay for returning shipping fee and we will reimburse this cost upon verification of receiving this fault product. Product exchange is our normal policy, with refunds in exceptional cases.
For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy* with the goods you got within a week, you can send the items back and get the refund. But you need to pay for the twice shipment for both delivery and return.
*Satisfy - Satisfy in the sense when the goods you ordered are not according to the details you provided or the Manufactured product is uneven according to your given files and data.
ENGINEERS GUILD holds NO RESPONSIBILITY for any fault occur due to the bad communication of customer or wrong / incomplete data provided.